If you are not satisfied with a product, you may return it within 14 days from the date of receipt. Upon receiving the item(s) in good condition, we will initiate a refund within 7 days.
We gladly accept returns and exchanges.
Contact us within: 3 days after delivery
Return the items within: 14 days after delivery
Return:
To initiate a return, contact us at themoroccanwicker@gmail.com. If your return is accepted, we will provide you with a return shipping label and instructions on where to send your package. Returns without a prior request will not be accepted.
Return costs and re-importation taxes are the customer’s responsibility, unless the products received are damaged.
We follow a 14 days return policy, requiring the item to be in the same condition as received—unworn, unused, with tags, and in its original packaging. Please include the receipt or proof of purchase.
Damage and Problems:
Inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect, allowing us to evaluate and rectify the issue promptly.
Exchanges:
For a swift exchange, return the item, and once accepted, make a separate purchase for the desired item.
Refunds:
We will notify you upon receiving and inspecting your return. If approved, a refund will be processed to your original payment method. Keep in mind that your bank or credit card company may take time to process and post the refund.
For any inquiries, feel free to reach out to us at themoroccanwicker@gmail.com.